Job Description

Key Areas of Responsibility:

• Service Request Management:
  • Receive, log, and track service requests from internal and external stakeholders.
  • Prioritize requests and coordinate with relevant teams for resolution.
• Administrative Support:
  • Provide secretarial support, including scheduling meetings, managing calendars, and preparing correspondence.
  • Maintain accurate records and documentation related to service requests.
• Communication:
  • Serve as the primary point of contact for service inquiries and escalate issues as necessary.
  • Facilitate communication between departments to ensure smooth workflow.
• Reporting:
  • Generate reports on service request metrics and performance for management review.
  • Assist in the development of process improvements to enhance service delivery.

Qualifications:

• Bachelor’s degree in business administration or related field (preferred).
• Proven experience in administrative support or service coordination.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in MS Office Suite and service management software.

Skills:

• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong customer service orientation.