Job Description

RESPONSIBILITIES:

• Duties and Responsibilities Planning and Governance
• Handling Internal and External Audits and follow ups of ML/CL Observations.
• Establish and develop appropriate policies, procedures, and practices in relation to governance and planning functions.
• Ensure and monitor effective implementations of the policies and procedures.
• Ensure necessary awareness of the IT policies and procedures.
• Follow up with internal Technology section to overcome all the internal and external observation.
• Quarterly assessment of the IT policies implementation within IT Operations.
• Handling VAPT and Patches follow ups internally with SOC and other functions.
• Manage inventory of hardware and software.
• Coordinate/Work effectively in the Internal Audit program with the internal and external Auditors
• Act as a liaison between the IT department and the Information Security department.

Preferred:

• ITIL/COBIT or any other framework Foundation.
• ITIL advanced practitioner qualifications would be desirable.
• 2+ years’ experience in Governance & Release Management.
• Thorough understanding of the principles of Change and Release Management.
• Preference will be given to service desk experience from an Insurance IT or top-tier financial institution IT background.
• A good negotiator and communication skills with end users and senior management.
• Business and Technical English Fluency.
• Excellent writing and presentation skills.

Minimum Requirement:

• Bachelor’s degree level from a leading academic institution.
• Good knowledge of all IT technical components.
• Good knowledge of documenting business requirements.
• 1+ years’ experience in IT Governance & Release Management.
• Understanding of ITIL/COBIT or any other framework foundation